TermsConditions

HomeAgain Website Terms and Conditions

Welcome to HomeAgain, a division of Intervet Inc. ("HomeAgain"). The following Subscriber Terms and Conditions ("Terms") governs your access to and use of the HomeAgain services made available to you by HomeAgain ("Services"). The Terms also govern your access to and use of HomeAgain's website at shop.homeagain.com ("Site"). Please review these Terms carefully. By accessing the Site and/or utilizing any of the Services, you agree to be legally bound by all of the terms, conditions and notices contained or referenced herein.

  • 1. Acceptance of Terms

      • Acceptance of these Terms governs your use of and access to the Site and Services. By enrolling your pet with HomeAgain, accessing the site and/or utilizing any of the Services, you acknowledge that you understand and agree to be legally bound by these Terms.
      Electronic Form
      • You consent to have these Terms provided to you in electronic form and agree to receive information about your account electronically. HomeAgain reserves the right to send you information about your account by postal mail.
      Non-electronic Copy
      • You have the right to receive these Terms in non-electronic form at any time. To receive a non-electronic copy of these Terms, please send an e-mail to customerservice@homeagain.com or a letter and self-addressed stamped envelope to:

        Director of Customer Service
        HomeAgain
        2 Giralda Farms
        Madison, NJ 07940 USA

      Withdrawing Your Consent.
      • You have the right at any time to withdraw your consent to have these Terms provided to you in electronic form.
      Effect
      • Should you choose to withdraw your consent to have these Terms provided to you in electronic form, you will no longer be enrolled in the Services and you will not be able to access password-protected areas of the Site. We will re-enroll you in the Services and issue you a new username and password for the Site after we receive a signed copy of a non-electronic version of these Terms and the enrollment form, which we will send to you upon request.
      Notice
      • To withdraw your consent and/or request a non-electronic copy of these Terms, please send an email to customerservice@homeagain.com or a letter and self-addressed stamped envelope to:

        Director of Customer Service
        HomeAgain
        2 Giralda Farms
        Madison, NJ 07940 USA

      Prospective Nature
      • Your withdrawal of consent will be effective within a reasonable time after HomeAgain receives the notice described above, and it will not affect any action taken in reliance on your consent or the continuing enforceability of these Terms.

    2. Obligations

    • You are required to comply with all applicable laws in connection with your access to and use of the Site and Services, and such further limitations as may be set forth in any written or on-screen notice from HomeAgain. As a condition of your access to and use of the Site and Services, you warrant that you will not use the Site or Services for any purpose that is unlawful or prohibited by these Terms. Use of the Site is for your personal and non-commercial use, and HomeAgain does not grant any express or implied rights to use the Site for any other purpose.

    3. Data Privacy

    • You authorize HomeAgain to collect, use and share your personal information in accordance with the HomeAgain Privacy Policy

    4. Billing Terms

    • When you enroll in the Service, you authorize HomeAgain to charge your credit card for the activation fee and annual subscription fee stated on the enrollment and authorization form for the Services, as well as for any and all other fees you may incur in connection with your utilization of the Services. You further authorize HomeAgain to charge your credit card automatically on a recurring basis each year for the then-current annual subscription fee. HomeAgain will advise you by electronic mail or in writing at least ten (10) days in advance of the annual renewal date of any change in the subscription fee. You understand that, once charged, subscription fees for the Services are non-refundable. You agree and represent that all information you provide for the purpose of enrolling in the Services is accurate, complete and current, and you agree to notify HomeAgain of any changes to your credit card information, including changes in billing address and expiration dates. If HomeAgain does not receive payment from the issuer of your credit card, you agree to pay all amounts due upon demand directly to HomeAgain, and HomeAgain further reserves the right to either suspend or terminate your subscription in such circumstances. In the event of any failure by you to make payment, you will be responsible for all reasonable expenses (including attorneys' fees) incurred by HomeAgain in collecting such amounts. In the event you supply a promotion code for the purpose of obtaining a discounted subscription fee, HomeAgain will determine your eligibility for such discount. Any such determination by HomeAgain shall be in HomeAgain's sole discretion. In the event you supply a promotion code and HomeAgain determines that you are ineligible for the discounted subscription fee, you will be charged the non-discounted subscription fee stated on the authorization form. You understand that you may terminate this authorization at any time by calling HomeAgain at 1-888-HOMEAGAIN. Any such termination will become effective within three (3) business days after HomeAgain receives your call, and it will not affect any action taken in reliance on your consent or the continuing enforceability of these Terms. Your paid annual subscription is non-transferable to any subsequent owner of your pet.

    5. No Professional Advice

    • The Site is offered as a service to pet owners. Any health-related information supplied through the Site or by any employee or agent of HomeAgain, whether by telephone, e-mail, letter, facsimile, or other form of communication, is not intended to be a substitute for professional medical advice, diagnosis or treatment, and it is important that you not make medical decisions without first consulting a licensed veterinarian. You should never disregard professional medical advice or delay in seeking such advice because of something you have read on the Site. IF YOU HAVE A MEDICAL EMERGENCY OR NEED IMMEDIATE MEDICAL TREATMENT FOR YOUR PET, PLEASE CONSULT AN ANIMAL HOSPITAL OR EMERGENCY VETERINARY FACILITY.

    6. Copyrights

    • All copyright in the text, images, photographs, graphics, user interface, and other content provided on the Site, and the selection, coordination, and arrangement of such content ("Content"), are owned by HomeAgain or its third-party licensors to the full extent provided under the United States Copyright Act and all international copyright laws. Except as otherwise indicated, you are authorized to make use of the Content for educational and non-commercial purposes only, provided that you maintain all copyright and other notices posted along with the Content. Any reproduction, copying, or redistribution of the Content for commercial purposes is strictly prohibited without HomeAgain's prior written consent. Requests for permission to reproduce any Content must be made in writing to:

      HomeAgain
      2 Giralda Farms
      Madison, NJ 07940 USA

    7. Trade and Service Mark Rights

    • All rights in the product names, company names, trade names, logos, product packaging, and designs of all HomeAgain or third-party products or services, whether or not appearing in large print or with the trademark symbol, belong exclusively to HomeAgain, its affiliates, or their respective owners and are protected from reproduction, imitation, dilution, or confusing or misleading uses under national and international trademark and copyright laws. The use or misuse of these trademarks or any materials, except as permitted herein, is expressly prohibited, and nothing stated or implied on the Site confers on you any license or right under any patent or trademark of HomeAgain or any third party.

    8. Visitor Material

    • Other than personal information, which is covered under the HomeAgain Privacy Policy, any material you transmit or post to the Site shall be considered non-confidential and non-proprietary. HomeAgain does not claim ownership of any information or material you transmit, distribute, post, communicate or store on, to or through the Site. However, by submitting or posting information or material on, to or through the Site, HomeAgain shall be free to copy, disclose, distribute, incorporate, and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes. No compensation will be paid with respect to the use of this material.
    • You agree not to transmit, distribute, post, communicate or store information or other material on, to or through the Site that:
      • is copyrighted, unless you are the copyright owner; infringes on any other intellectual property rights of others or on the privacy or publicity rights of others; is obscene, defamatory, threatening, harassing, abusive, hateful, slanderous or embarrassing to any other person or entity as determined by HomeAgain in its sole discretion; constitutes advertisements or solicitations of business, surveys, contests, chain letters or pyramid schemes; or contains viruses, Trojan horses, worms, time bombs, or other computer programming routines or engines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or information;
      • is, in HomeAgain's sole discretion, patently offensive. HomeAgain also reserves the right to not distribute any information or images that is, in HomeAgain's sole discretion, patently offensive.
    • By using this site, you understand and agree that HomeAgain may at any time monitor, review, use, or disclose any content or communication posted or transmitted by, to, or from you on the Site. You further understand and agree that HomeAgain may use or disclose any information related to you (including content or communications posted or transmitted on the Site) for any reason related to the operation of the Site, in order to investigate, prevent, or take action regarding activities that may be prohibited or unlawful, to exercise our legal rights under the Agreement, or otherwise to protect the rights and property of HomeAgain or any third party.

    9. Subscription Information

    • To enroll in any of the Services, you are required to complete an enrollment form to subscribe to the Services and obtain access to password-protected areas of the Site. You must complete the registration process by providing us with current, complete and accurate information as prompted by the online enrollment form. You are entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under your account. You agree to notify HomeAgain immediately of any unauthorized use of your account or any other breach of security. HomeAgain will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you could be held liable for losses incurred by HomeAgain or another party due to someone else using your account or password. You may not use anyone else's account at any time, without the permission of the account holder.

    10. Prohibited Uses Generally

    • Without limiting the foregoing, you agree not to:
      • use any incomplete, false or inaccurate biographical information or other information for purposes of subscribing to the Services, or for purposes of registering for any promotions offered through the Site;
      • delete or revise any material or other information of any other user or HomeAgain harvest or otherwise collect information about others, including e-mail addresses, without their consent;
      • take any action that imposes an unreasonable or disproportionately large load on the Site's infrastructure;
      • use any device,software or routine to interfere or attempt to interfere with the proper working of the Site or any activity being conducted on the Site;
      • use or attempt to use any engine, software, tool, agent or other device or mechanism (including, without limitation, browsers, spiders, robots, avatars or intelligent agents) to navigate or search the Site other than the search engine and search agents available from HomeAgain on the Site and other than generally available third-party web browsers (e.g., Netscape Navigator and Microsoft Internet Explorer);
      • allow any other person or entity to use your username or password for posting or viewing comments or sending or receiving materials; or attempt to decipher, decompile, disassemble or reverse engineer any of the software comprising or in any way making up a part of the Site.
    • You further agree not to violate or attempt to violate the security of the Site, including, without limitation: accessing data not intended for you or logging into a server or account that you are not authorized to access; attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; or attempting to interfere with service to any user, host or network.
    • Violations of system or network security may result in civil or criminal liability. HomeAgain will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. In accordance with the HomeAgain Privacy Policy, HomeAgain reserves the right to disclose any information necessary in order to investigate, prevent, or take action regarding illegal activities and to exercise our legal rights under these Terms.

    11. Third-Party Content and Links to Third-Party Web Sites

    • The Site may contain third-party owned content and links to other websites ("Linked Sites"). HomeAgain does not endorse, sponsor, recommend, or otherwise accept responsibility for any Linked Sites. In addition, Linked Sites are not under the control of HomeAgain, and HomeAgain is not responsible for the content or privacy practices of the Linked Sites, including, without limitation, links contained on Linked Sites or any changes or updates to Linked Sites. HomeAgain is providing third-party content and Linked Sites to you only as a convenience, and the inclusion of such third-party content and Linked Sites is not an endorsement by HomeAgain in favor of any third party. HomeAgain may, in its sole discretion, review content posted to the Site by third parties. However, HomeAgain has no obligation to review or maintain third-party postings to the Site and may change or remove such postings at any time.