Call 1-888-HOMEAGAIN (1-888-466-3242) and hit prompt 2
with a licensed ASPCA veterinarian in a pet medical emergency.
For HomeAgain members who have the full service annual membership, there is no charge to use
Emergency Medical Hotline, staffed by ASPCA veterinarians.
If your pet does not have a HomeAgain full service annual membership, the ASPCA may charge
Please log in to your account or call 1-888-HOMEAGAIN
(1-888-466-3242) to update your contact information.
While you do not have access to our full suite of proactive services, we
and arrange for your pet's return as soon as he is found.
To upgrade to an annual membership which includes our Rapid Lost
aid of over 2 million PetRescuers, and more, please call Customer
Vets & Shelters
Effective on: August 1, 2006
Last updated on: June 1, 2019
Home Again is a division Intervet Inc., d/b/a Merck Animal Health ("Home Again").Home Again is committed to protecting your privacy. Home Again offers a pet recovery service for pet safety and health, education for pet owners, and products, information and special offers from us and our carefully selected business partners that we believe you will value (the "HomeAgain® Program").
Please read this Privacy Notice to understand the ways in which we collect, use, and disclose information we receive from or about you through the HomeAgain® Program.
Collection of Personal Information.You may access and browse our Web site without disclosing any information that identifies you, such as name, address, or email address ("Personal Information"). We will collect Personal Information from or about you in the following instances:
We also collect information through cookies and other technologies to help us keep track of your interactions with our Web site. If you have shared Personal Information, such as an email address or username, we will include a portion of this information in a cookie so that we can recognize you and remember your selections when you return to our Web site. Please note that your Web browser can be set to allow you to control whether you will accept cookies, reject cookies, or to notify you each time a cookie is sent.
We also will use standard Internet technology, such as Internet tags (also known as Web beacons, action tags, or GIFs) in combination with cookies at our Web site and will deploy these tags through an advertising company. These tags are placed on both online advertisements that bring users to our Web site and on different pages within our Web site. We use this technology to measure visitors & responses to our Web site and the effectiveness of our advertising campaigns (including how many times a page is opened and which information is consulted). Please be assured that we do not collect or seek through these tags or cookies any Personal Information about our visitors.
Cookies or Internet tags may also be used within certain promotional email communications or in conjunction with such communications sent by us or our business partners for the purpose of tracking whether a promotion was viewed by the email recipient or someone the email was referred to. These cookies or Internet tags are not linked to your Personal Information.
Uses of Information.We will use the Personal Information and other information we collect to:
We will share your information with Home Again service providers in order to deliver the services, products and information offered under the HomeAgain® Program. These service providers include, but are not necessarily limited to:
In addition, we may share your Personal Information with carefully selected business partners, so we may communicate with you about special offers related to the HomeAgain® Program that we hope will be of interest to you. These business partners will only be authorized to use your Personal Information for marketing purposes related to pet products, safety and health. We may receive a fee or commission from these business partners should you choose to purchase any products or subscribe to any services offered by these business partners. Otherwise, Home Again will not sell or rent your Personal Information.
You have a choice about the receipt of special email offers. If you enroll in the HomeAgain® Program through our Web site, you will be presented at that time with the option not to receive promotional emails. If you enroll in the HomeAgain® Program through other means (such as through your veterinary clinic), you may visit our website and create an online account where you will be presented with the same options. In either case, you can modify your promotional email preference at any time by visiting our Web site, calling 1-888-HOMEAGAIN (1-888-466-3242), or by sending an email to email@example.com. We also will provide instructions on how to unsubscribe from special email offers within any such email we send to you.
We also will disclose your information (i) as required by law; (ii) when we believe in good faith that disclosure is necessary to protect our rights; (iii) to comply with a judicial proceeding, court order, or legal process served on us; and/or (iv) in response to an inquiry by law enforcement personnel or receipt of a police report relating to a microchipped pet. Also, we will disclose your information in connection with a corporate transaction, such as the sale of our business, a divestiture, merger, consolidation or asset sale, or in the unlikely event of bankruptcy.
Please note that regardless of the choices you make about the receipt of special promotional email offers, we will continue to provide you with service-related email announcements. We also will continue to send you information about special offers and other information relating to the HomeAgain® Program by postal mail. You can modify your promotional postal mail preferences by calling 1-888-HOMEAGAIN (1-888-466-3242) or by sending an email to firstname.lastname@example.org.
Accessing and Updating Your Information.To access and update your personal or pet information, you can visit our Web site and log into your online account. You can also update your information, or instruct us to remove you from the HomeAgain® Program, by calling 1-888-HOMEAGAIN (1-888-466-3242) or by sending an email to email@example.com.
Please note that we will retain your contact information and information about your pet (such as microchip ID number and name) for the purposes of pet recovery and in accordance with our Terms and Conditions. Microchip ID numbers have a permanent listing in our pet recovery database. You may update your contact information at www.HomeAgain.com at any time.
Security and Compliance.We maintain reasonable and appropriate technical, administrative and physical safeguards to protect Personal Information from loss, misuse, or alteration. For example, we use industry-standard encryption technologies when we collect or transmit sensitive Personal Information, such as credit card or account information. We also comply with all laws that require us to protect your Personal Information.
We do not knowingly collect Personal Information directly from any person under the age of 13.
Changes to this Privacy Notice.We reserve the right to modify this Privacy Notice at any time, so please review it frequently. You can determine whether the Notice has changed by reviewing the date posted at the top. If we make any material changes to this Privacy Notice, we will post notice of the change on our Web site or notify you in other ways we deem appropriate to keep you informed of our information practices.
Contact Us.If you have questions or concerns regarding this Privacy Notice, you should contact our Privacy Officer at: Merck Privacy Office 351 N. Sumneytown Pike; UG4B-24; North Wales, PA 19454. Email: firstname.lastname@example.org.
Data Subject Rights. Learn more about your rights under the California Consumer Privacy Act (CCPA) by clicking on this link.
To make a request, please contact us by: